The process of creating custom made patches requires active participation and accurate information from both parties involved – you, the customer, and us, the vendor. To avoid any misunderstandings, please read our terms and conditions of sale outlined below.
At “MJ Custom Patches,” our commitments encompass delivering comprehensive support for your custom patch needs. Our responsibilities entail offering you design mock-ups, expert advice on design elements, and efficient production of your custom patches within the specified timeframes. Additionally, we take charge of ensuring the timely shipment of your orders. Should you have any queries or require further assistance beyond the scope of this description, please don’t hesitate to contact us via email at firstname.lastname@example.org. We’re here to assist you every step of the way.
In the event of a manufacturing defect or a deviation from the approved proof/Digitized design/mock-up, it is essential to inform us within 7 days of receiving your patches. Please make sure that the patches remain unused and are returned in the same packaging as they were originally shipped to you. The return shipping costs will be your responsibility. Once we receive the returned patches, we will expedite the process and provide replacements for any defective patches within 15 days of receiving the returned items.
We cannot provide refunds as all patches are made to order and cannot be resold, therefore, we cannot offer refunds at any stage of the ordering process once the order has been placed by you. After receiving the defective patches, we will remade them in the case of a manufacturing defect.
Refunds will only be issued if you have specified a date/deadline for receiving patches, and the patches don’t reach you before the deadline. Please clearly communicate your cut-off dates/deadline to us in writing/email before placing your order, and make sure we have accepted your terms of delivery before you place your order.
All your payments are securely processed via PayPal.
The information you provide to us, including your name, phone number, and shipping address, may be shared with our third-party vendors and shipping carriers for the purpose of producing and shipping your patches and fulfilling your orders. We may also share your email with third-party review companies if you give us permission so that you can write reviews and help us improve the quality of our service and products. Any information we collect about you from you is never shared with third parties for the purposes of marketing and sales or for any other purpose other than those mentioned above.
Contact us at [email@example.com] for questions related to refunds and returns.